Privacy Policy for Softechub

Softechub ("we", "our", or "us") is committed to protecting your personal data and privacy in compliance with the Nigeria Data Protection Regulation (NDPR) and the General Data Protection Regulation (GDPR) of the European Union. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you interact with our website or services.

1. Information We Collect

We collect personal and non-personal data, including:

a. Personal Data

• Full name
• Email address
• Phone number
• Company name
• Billing address
• IP address
• Job title
• User account information

b. Technical Data

• Device and browser type
• Operating system
• Cookies and session information
• Pages visited and duration

c. Client & Project Data

As a provider of data annotation and AI training services, we may receive and process proprietary data sets that contain images, text, videos, or audio. This data is treated with confidentiality and used solely for fulfilling the contractual agreement.

2. Lawful Basis for Processing (GDPR & NDPR)

We process your personal data only when we have a lawful basis to do so. These include:

• Consent
• Performance of a contract
• Legal obligation
• Legitimate interest (provided it does not override your rights)

3. How We Use Your Information

We use your data to:

• Deliver and manage our services
• Respond to inquiries or customer support
• Execute contracts and process payments
• Analyze website performance and improve user experience
• Ensure regulatory compliance
• Protect against fraud or security threats

4. Data Sharing and Third Parties

We do not sell your data. We only share it when necessary:

• With trusted service providers who help operate our business (e.g., payment processors, hosting services)
• To comply with legal obligations or protect rights and safety
• In the event of a business transfer such as a merger or acquisition

All third parties are under strict contractual obligations to protect your data.

5. Your Rights Under NDPR and GDPR

You have the following rights:

• Right to access your data
• Right to rectify inaccurate or incomplete data
• Right to erasure ("Right to be forgotten")
• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of your rights, email us at [insert email]. We will respond within the legally stipulated timeframe.

6. International Transfers

If you are located outside Nigeria, note that your data may be transferred to and processed in countries that may not offer the same level of data protection. We ensure that adequate safeguards are in place (such as Standard Contractual Clauses or appropriate data processing agreements).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, or contractual obligations.

8. Data Security

We apply technical and organizational security measures including:

• Data encryption
• Firewalls and secure servers
• Access control and role-based permissions
• Staff training on data handling
• Regular system audits

9. Cookies and Tracking

Our website uses cookies to enhance functionality and user experience. You can accept, reject, or customize cookie settings in your browser. More details can be found in our Cookie Policy.

10. Children's Privacy

Our services are not designed for children under 16. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page with an updated effective date. Significant changes will be communicated to you via email or notification on our platform.

12. Contact Us

If you have any concerns or wish to file a complaint, please contact:

• Data Protection Officer (DPO)
• Softechub
• Email: softechub.info@gmail.com
• Phone: +2348129484897
• Website: https://softechub.ai/

If you're unsatisfied with our response, you may also contact:

• Nigerian Data Protection Commission (NDPC) at: https://ndpc.gov.ng
• Your local Data Protection Authority in the EU (for GDPR concerns)